Vtiger CRM Social Module is another way to delight your clients through social networking sites. It lets you to monitor and engage with the customers in the social space as well as keep track of their social activities within the CRM.
Using Social Module with Twitter Integration, you can create Leads, Events, and Tasks, Opportunity or a Case from a tweet. It also allows you to search for particular keywords or queries that help you to generate new Leads or Opportunities or solving your customers’ queries.
This feature is available in Sales Professional, Help Desk Professional, Vtiger One Professional and Vtiger One Enterprise editions.
This section contains notes to help you get started with Vtiger CRM integration with Twitter. Before diving into sync process, you’ll need to establish a connection between the two applications (Vtiger and Twitter).
Twitter Integration is not enabled by default and needs to be installed from Vtiger Marketplace.
Please follow these steps to install.
After installing, follow few simple steps to establish the connection between Vtiger and Twitter
Click on Get Started button to authorise Your Twitter account with Vtiger CRM.
After successful configuration, you will land upon Posts page which shows the list of posts made by you.
Posts dashboard explains to you how the CRM will track the user engagement in social media by giving insights like a trend from last 7 days and increase in a number of posts and favourites from the previous week and current week.
You can reply to the post, add the tweet as your favourite, undo retweet or delete the post that doesn’t fascinate you from the Posts dashboard. You can also perform the actions such as creating an Event, Opportunity, or Case for the desired post.
Streams are the Tweets of the particular Twitter user. These tweets will get updated each time you click on it.
Click on the icon beside My Search Stream to create a new stream. In the popup that appears enter all the necessary details and click on Save.
Must Mention: Enter the keywords that you want to be included in the tweets you search.
Does not mention: Enter the keywords that you don’t want to be included in the tweet.
Types Of Keywords :
You can now see the tweets of the stream based on the keywords you mentioned.
View all your favourite post that you marked favourite under this section.
Here are the steps you need to follow to create a lead.
Click on Add Lead to create a lead.
Enter all the necessary details in the Quick create the popup.
When you click on Add Case + Contact or Add Opportunity + Contact, it will create a ticket or opportunity along with the contact if the contact name doesn’t exist.
Add a tweet from Vtiger CRM without logging into your Twitter account. You can even upload images or files maximum of 3 MB.
Click on Choose File button to upload a file or an image.
Click on Tweet button to post a tweet in Twitter.
Different actions such as reply, retweet or add favourite can be done for a particular post in My Search stream section.
i. Click on the reply icon to reply to that post.
ii. Click on retweet button from More to share a tweet to your followers.
iii. Click on the favourite button to make a tweet as the favourite.
Find all the activities of your contact on twitter in the detailed view of that contact.
Go to Contacts → Select a contact → Click Twitter icon in Summary view → Click on Search profiles in Twitter → Select the profile which matches the Contact name.
After selecting the profile, the tweets of that contact will be displayed. Given an option, you can retweet, reply, add Lead, add Event/Task, add Case + Contact, add Opportunity + Contact to that user from the widget.
To delete the twitter account that you authorized with Vtiger CRM, follow these steps: