Feature Availability

Vtiger Editions: One Professional | One Enterprise | One AI

Introduction

Whitelisting is a cybersecurity method that allows a user to perform only actions on their computer that an administrator has explicitly authorized in advance. In short, the user has limited functionality, and the administrator determines what they can access that is secure.

For example, if a user downloads a new application, whether intentionally or accidentally, it could contain malicious code. With whitelisting in place, the system blocks any unapproved application from running, effectively preventing such threats before they occur. This makes whitelisting a proactive, powerful way to strengthen security.

Benefits of Whitelisting

The following are the benefits of whitelisting:

• Improves privacy: Spot and restrict anonymous email senders or programmers in your inbox or system. 
• Improves security: Blocks most of the malware attacks from spam emails and harmful applications.
• Improves productivity: Employees will have access only to admin-approved emails and applications.
• Improves deliverability: Convenient follow-ups via email. 

• Why whitelisting the Vtiger domain is important
• Who should whitelist the Vtiger domain
• How to whitelist the Vtiger domain

Key Terminology

Who Should Whitelist the Vtiger Domain?

Users who rely on Vtiger for essential business communication, and especially those who receive emails through platforms like Outlook, Gmail, or Yahoo, should whitelist the Vtiger email domain in Office 365. This helps ensure that important CRM related emails do not get filtered into the Junk or Spam folder.

Why Whitelisting the Vtiger Domain Is Important

Office 365 uses automated spam filters to protect users from unwanted or suspicious emails. While this is helpful, it can sometimes misidentify legitimate emails as spam. 

To address this, Office 365 provides a Safe Senders List, which allows users to mark specific domains as trusted. By adding the Vtiger domain to this list, you ensure:

• Emails from Vtiger always reach your Inbox
• Important notifications and updates are never missed
• Images and content from Vtiger emails load automatically

Whitelisting the Vtiger domain ensures reliable email delivery and maintains uninterrupted communication with your CRM.

Whitelisting the Vtiger domain in Office 365

If users' inbound emails from multiple platforms are being diverted to the spam folder, you need to whitelist the Vtiger domain. For example, vtiger.email or vtigermail.com 

You can Whitelist a domain in Office 365’s Admin center. You need to have an Admin user account to add or change domain settings. In the Admin Center screens, you can select the domain, add conditions, and perform related actions. 

Note: You can export or import Whitelisted domains from the Add-ons

1. Log in to your Office 365 account.
2. Click the 365 Admin Center drop-down box at the top of the screen.
3. Select Exchange from the Admin centers drop-down.
4. Click Mail flow in the Exchange admin center drop-down. 
5. Click Rules from the mail flow drop-down. 
6. Click + icon.
7. Select Bypass spam filtering from the drop-down.
8. Enter or select the following information:
   1. Name: As per requirement. For Example, Whitelist-Vtiger domain.
   2. Apply this rule if: Select The sender from the drop-down, and then select domain is from the drop-down.
   3. Specify domain: Click on the domain beside Apply this rule if the drop-down.
   4. Type the domain name as vtigermail.com.
   5. Click the + icon.
   6. Click OK. 
   7. After you add the rule, select the action from the Do the following section.  
   8. Select Modify the message properties from the drop-down.
   9. Select Set the spam confidence level (SCL).
9. Click Save. 

References

• Improving Email Deliverability
• Whitelisting Vtiger IP Address in Exchange 2013, 2016, or Microsoft Office 365
• Whitelisting Vtiger to Configure Gmail Inbox