FAQs in this section
What are Settings?
Can I host cloud version on my servers?
What is Vtiger CRM?
Can IP restriction be added on my Vtiger?
What is the password that is needed to authenticate my Vtiger account in Power BI?
How to get training on using Vtiger?
Does Leads module have Profile Score?
Can admin disable the profile scoring feature?
How do I setup Profile Scoring?
Need help in configuring Vtiger Open Source version?
Can I integrate Vtiger with Power Bi?
What is OData? Does Vtiger allow data to be fetched in Power Bi via OData?
How can I fetch filtered data via OData feed?
What is the limit on the number of records being fetched via OData feed?
Where do I find my Access Key in Vtiger?
How do I sort the order of the values shown in a picklist field?
How can I rename a picklist value?
What is the SPF string that needs to added to restrict emails sent from Vtiger landing in customer's Spam folder?
What is the difference between Cloud and Open Source version of Vtiger?
Where can I look for the recorded Webinars of Vtiger?
Where can I check the list of the recent updates done my Vtiger account?
Can I approve/reject a record if I login as another user?
How do I group 2 companies/Organisations?
Does Vtiger integrate with a chat system?
Can I react to comments posted by others?
What is Permalink in a comment?
Can I delete a comment in the CRM?

How do I create an Internal Ticket?

An employee can create a ticket directly in Vtiger CRM or submit via email.

When submitted via email, if the primary email address of the employee matches with the employee record in Vtiger CRM, an internal ticket record is created and linked to the respective employee provided Mailroom rules are configured.

To create an Internal Ticket directly in Vtiger, please follow the below steps
1.Hover over  and select Internal Ticket module from Support App
2. Click on Add Internal Ticket
3. Enter the Summary of the issue, title, employee name and other necessary details
4. Click Save, to save the record and link to the respective employee record



Refer : Internal Tickets



 
Home Privacy Policy Terms of Service Security Center Policy & Legal Center
© Copyright 2021 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube