FAQs in this section
How to delete an internal ticket?
What is an internal ticket?
Why are there no closed states in Internal Tickets?
How many default workflows are there for the Internal Tickets module?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the internal tickets created from the employee portal on the CRM?
What are the different statuses of an internal ticket?
How do I assign an SLA to an internal ticket?
How do I assign an internal ticket to a team in my company?
How do I assign an internal ticket to an individual?
How do I create an internal ticket?

How are SLAs related to internal tickets?

A Service Level Agreement (SLA) is a contract between a service provider and an end-user that defines the standard of service expected from the service provider. In the case of internal tickets, the service provider may be any department or person with whom you have raised an issue. 

For example, the internal SLA policy in an organization may state that infrastructure-related issues must be resolved within one week and pay-related issues within two days. 
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