Where can I find the responses to the Customer Satisfaction Survey?

You can see the response to the Customer Satisfaction Survey in the Deep Dive View of the case record. Follow these steps to view the survey feedback:

1. Click the Menu icon.
2. Go to Support.
3. Click Cases.
4. Select and open the case record whose survey feedback you want to view.
5. Look for the Rating and Satisfaction Survey Feedback fields in the case record

Here is how the response to the survey email is recorded in the CRM: