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How can I find the Customer Satisfaction Survey workflow?

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You can find the Customer Satisfaction Survey workflow under Settings.

Follow these steps to access the workflow:
  1. Click your display picture on the top right corner of the screen.
  2. Click Settings.
  3. Select Workflows under Automation.
  4. Type 'Cases' and select the Cases entry in the drop-down on top of the workflow list.
  5. Click Default Satisfaction Survey to view the details of the workflow.
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