Can I mass edit case details at once?
Yes, you can mass edit cases for single or multiple fields in the List View.
Follow these steps to mass edit cases:
- Click the Menu icon.
- Go to Support.
- Click Cases.
- Select the cases that you want to edit at once in this way:
- Hover the case records.
- Click the radio button located on the left.
- Click the Edit icon located above the column names.
- Select the field(s) that you want to mass edit from the Available Fields drop-down.
- Enter the new field value.
- Click Save.
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