Home  >   FAQs   >  Can I filter cases depending on the Customer Satisfaction Survey feedback?

Can I filter cases depending on the Customer Satisfaction Survey feedback?

Table of Contents
Yes, you can use the Rating and Satisfaction Survey feedback fields to filter cases.

Follow these steps to filter cases based on the Satisfaction Survey feedback:
  1. Click the Menu icon.
  2. Go to Support.
  3. Click Cases. You will land on the List View of Cases.
  4. Click Filters located on the top right corner of the List View.
  5. Follow these steps to create a filter based on the rating.
    1. Select Rating from the Click to select fields drop-down.
    2. Select the rating based on which you want to filter cases - Satisfied, Neutral, and Not Satisfied.
    3. Click Apply
  6. Follow these steps to create a filter based on Satisfaction Survey feedback:
    1. Select Satisfaction Survey Feedback from the Click to select fields drop-down.
    2. Enter the words based on which you want to find the case records. For example, you can apply the filter in the following way: Satisfaction Survey Feedback contains Great service, Polite support agent, etc.
    3. Click Apply.
Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2022 Vtiger. All rights reserved.