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What is Criteria in mailroom rules?

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Criteria defines when a case record must be created.

For example, consider that supportteam@vtgr.com is the contact email of your customer support team. You can set up the criteria as ‘If Email Recipient contains supportteam@vtgr.com’. Then, Mailroom creates case records from the emails that are sent to this email address.

You can set up similar criteria on From email address, email body, and email subject.
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