Home  >   FAQs   >  How does the Archive Email mailroom rule work?

How does the Archive Email mailroom rule work?

Table of Contents

The Archive Email rule attaches incoming emails to existing Contact/Lead/Organization/Opportunity/Case records. This is done by matching the From email address to the primary email address stored in a Contact/Lead/Organization/Opportunity/Case record.

In the case where the From address does not match the primary email in any CRM record, then the match happens based on the To email address.

Was this FAQ helpful?
3  out of  3  found this helpful.
Comments 0
Be the first to comment
© Copyright 2023 Vtiger. All rights reserved.