FAQs in this section
What measures do I take if spam complaints, unsubscribes, or bounces occur on my Email Campaigns?
What should I do when my Email Campaigns subscription becomes inactive?
When does a contact's Email Opt-in field take the value Opted Out (contact)?
Why are my allowed credits zero?
Why do contacts mark my Email Campaigns as spam?
Why has my Email Campaigns subscription become inactive?
Why does my scheduled email campaign get delayed by a few minutes?
How do I initiate Email Marketing with Vtiger?
How do I edit an autoresponder email campaign that has started?
How do I generate reports on Email Campaigns?
How do I reschedule an Email Campaign?
How do I set up a Reply To address for my Email Campaign?
How do I test an Email Campaign before sending it out?
How do I stop an Autoresponder Email Campaign?
How do I track the recipients' activities on Email Campaigns?
How does an Autoresponder Campaign send emails on the day it is created?
Why are emails not getting delivered to my Contacts?
How do I deactivate the suspension from my Email Campaign account?
How do I see the Email Campaigns that I have sent to a contact?
How do I create a regular email campaign?
How do I create an autoresponder Email Campaign?
How do I change my Email Campaigns plan?
How do I duplicate an Email Campaign?
How do I know if a marketing list contains contacts or organizations?
How do I schedule an Email Campaign?
How do I select a marketing list in an Email Campaign?
How do I start an autoresponder Email Campaign?
How do I set up Email Settings to send an Email Campaign?
How do I view the metrics of my email campaigns?
I am not able to use my Yahoo email address in the From email field.
How many email credits do I get during a free trial?
Images do not load correctly on Outlook. Why?
How do I stop my Email Campaigns from landing Gmail's Promotions?
Is an email address removed from the marketing list if a bounce occurs on it?
Is there a free plan for Email Campaign credits?
Is there a way to check my Email Campaign's spam score?
My autoresponder email campaign has a slight delay. Why?
What are drip Email Campaigns?
What are Email Campaign credits?
What are some ways to prevent my Email Campaigns from landing in spam?
What are the allowed credits for different values of Nice Score?
What are the different statuses that an Email Campaign can take?
What are the different types of opt-ins?
What are the types of Email Campaigns in Vtiger CRM?
What does bounce mean? How does it affect the marketing list?
What happens if I do not renew my Email Campaign credits?
What is an Email Campaign?
What happens when I cancel an Email Campaign?
What is the benefit of duplicating an Email Campaign?
What is the difference between available and allowed credits?
What is the maximum number of spam complaints, unsubscribes, and bounces I can get on my Email Campaigns?
What is the Vtiger-Mailchimp integration?
How do I install the Mailchimp extension?
How do I add the API key for Mailchimp-Vtiger CRM?
How do I sync data between Vtiger and Mailchimp?
How do I delink Mailchimp from Vtiger?
How do I integrate Mailchimp with Vtiger CRM?
What can I do with Email Campaign Reports?
What do Email Campaign Reports display?
What is Buy One-Time Credit for Email Campaigns?
Where do I find Buy One-Time Credits in Vtiger CRM?
What should I do if I require extra credits?
What are Pay-as-you-go credits?
Is there an expiry date for Buy One-Time Credits?
What happens to unused Pay-to go credits?
Will first-time users be able to use Buy One Time credits?
What are the benefits of Buy One-TIme Credit in Email Campaigns?
How do I add Buy One-Time Credit in Email Campaigns?
What is the payment procedure for Buy One-Time Credit for Email Campaigns?
Can I perform CRUD operations on email campaigns?
When does Vtiger suspend an Email Campaign subscription?
Table of Contents
We automatically suspend services for an account when the number of bounces, unsubscribed and spam complaints for an email campaign exceed our threshold.
When this happens:
Note: When your email campaign services are suspended, then your email campaigns subscription becomes Inactive.
What are the thresholds
The stats of your latest email campaign are considered to check the thresholds.
If your email campaign meets at least one of the thresholds as mentioned above, the Nice Score is reduced by 1.
For example,
When this happens:
- It negatively impacts our server reputation
- It Affects other customers using our service
- It also affects email deliverability and our relationship with ISPs such as Gmail, Outlook, and other services
Note: When your email campaign services are suspended, then your email campaigns subscription becomes Inactive.
What are the thresholds
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The stats of your latest email campaign are considered to check the thresholds.
If your email campaign meets at least one of the thresholds as mentioned above, the Nice Score is reduced by 1.
For example,
- If you send an email campaign to 1000 recipients, and one of the recipients flags it as Spam (0.11%), then your Nice Score is decreased by 1.
- If you send an email campaign to 900 recipients, and 144 email Bounces (16%) take place, then your Nice Score is decreased by 1.
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