Yes. When an employee creates an internal ticket from the employee portal, the ticket gets attached to the employee record in the CRM.
Follow these steps to view the internal tickets created by an employee:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Service Desk.
- Select Employees.
- Open an employee record.
- Click the Issues tab on the right sidebar.
You will see an employee's internal tickets under the Issues tab.