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    Home  >   FAQs   >  How can I configure Business Hours?
    FAQs in this section
    Can I delete different working days in Business Hours? Can I delete holidays from Business Hours? How can I configure user Business Hours? What information can I see in the List View of Business Hours? How can I edit a Business Hour? How many Business Hours does Vtiger support? How do I set working hours for my team? What are Business Hours? Why should I set up Business Hours? Can I add breaks to my Business Hours? What are business rules? Can I add different working days in my Business Hours? Can I add holidays in my Business Hours? Can I delete the breaks in my Business Hours? Can I configure different Business Hours for different teams? Can CRM users configure Business Hours? Where are user-level business hours used? Where is the List View in Business Hours? To whom is the Business Hours feature mostly useful? Can I delete default Business Hours? What is a default Business Hour? Can I have more than one default Business Hours? How do I delete Business Hours? How can Business Hours impact SLAs? Can Business Hours impact Cases? Can Business Hours impact Internal Tickets? Does Business Hours impact Appointment Pages?

    How can I configure Business Hours?

    Table of Contents
    Configuring Business Hours
    Follow these steps to configure business hours:
    1. Log in to your CRM account.
    2. Click the User Menu.
    3. Click Settings.
    4. Look for the Configuration section.
    5. Select Business Hours.
    6. Click the + Add Business Hour button on the right side.
    7. Fill out the following fields:
      1. Name - Provide a name to the business hour.
      2. Operational Time Zone - Select the time zone according to where your Users or SLAs cater to.
      3. Default Business Hour - Enable this checkbox if you wish to make the current business hours your default working hours.
      4. Working Days - Enable the checkbox for the days that your company will be functioning.
      5. Working Hours - Enter the Start Time and End Time for all the working days you have selected in the previous step.
    8. Click the + Add Interval button to schedule breaks such as coffee or lunch break for your employees.( Note: To delete an interval, click the Delete icon on the right side of the intervals.)
    9. Click the + Add Working Day button to specify the timings and intervals for the set of working days that were not included previously. Note: To delete a working day, click the Delete icon on the right side of the working days.
    10. Click the + Add Holiday button to add a list of holidays in the Holidays section.
    11. Click Save.
    To know more about Business Hours, click here.
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