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How can I configure Business Hours?

Table of Contents
Configuring Business Hours
Follow these steps to configure business hours:
  1. Log in to your CRM account.
  2. Click the User Menu.
  3. Click Settings.
  4. Look for the Configuration section.
  5. Select Business Hours.
  6. Click the + Add Business Hour button on the right side.
  7. Fill out the following fields:
    1. Name - Provide a name to the business hour.
    2. Operational Time Zone - Select the time zone according to where your Users or SLAs cater to.
    3. Default Business Hour - Enable this checkbox if you wish to make the current business hours your default working hours.
    4. Working Days - Enable the checkbox for the days that your company will be functioning.
    5. Working Hours - Enter the Start Time and End Time for all the working days you have selected in the previous step.
  8. Click the + Add Interval button to schedule breaks such as coffee or lunch break for your employees.( Note: To delete an interval, click the Delete icon on the right side of the intervals.)
  9. Click the + Add Working Day button to specify the timings and intervals for the set of working days that were not included previously. Note: To delete a working day, click the Delete icon on the right side of the working days.
  10. Click the + Add Holiday button to add a list of holidays in the Holidays section.
  11. Click Save.
To know more about Business Hours, click here.
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