FAQs in this section
Can I delete different working days in Business Hours?
Can I delete holidays from Business Hours?
How can I configure user Business Hours?
What information can I see in the List View of Business Hours?
How can I edit a Business Hour?
How many Business Hours does Vtiger support?
How do I set working hours for my team?
What are Business Hours?
Why should I set up Business Hours?
Can I add breaks to my Business Hours?
What are business rules?
Can I add different working days in my Business Hours?
Can I add holidays in my Business Hours?
Can I delete the breaks in my Business Hours?
Can I configure different Business Hours for different teams?
Can CRM users configure Business Hours?
Where are user-level business hours used?
Where is the List View in Business Hours?
To whom is the Business Hours feature mostly useful?
Can I delete default Business Hours?
What is a default Business Hour?
Can I have more than one default Business Hours?
How do I delete Business Hours?
How can Business Hours impact SLAs?
Can Business Hours impact Cases?
Can Business Hours impact Internal Tickets?
Does Business Hours impact Appointment Pages?
How can I configure Business Hours?
Table of Contents
Configuring Business Hours
Follow these steps to configure business hours:
Follow these steps to configure business hours:
- Log in to your CRM account.
- Click the User Menu.
- Click Settings.
- Look for the Configuration section.
- Select Business Hours.
- Click the + Add Business Hour button on the right side.
- Fill out the following fields:
- Name - Provide a name to the business hour.
- Operational Time Zone - Select the time zone according to where your Users or SLAs cater to.
- Default Business Hour - Enable this checkbox if you wish to make the current business hours your default working hours.
- Working Days - Enable the checkbox for the days that your company will be functioning.
- Working Hours - Enter the Start Time and End Time for all the working days you have selected in the previous step.
- Click the + Add Interval button to schedule breaks such as coffee or lunch break for your employees.( Note: To delete an interval, click the Delete icon on the right side of the intervals.)
- Click the + Add Working Day button to specify the timings and intervals for the set of working days that were not included previously. Note: To delete a working day, click the Delete icon on the right side of the working days.
- Click the + Add Holiday button to add a list of holidays in the Holidays section.
- Click Save.
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