FAQs in this section
How can I set working hours for my team?
What are Business Hours?
Why should I set up Business Hours?
What is a default Business Hour?
Can I have more than one default Business Hours?
Can I delete default Business Hours?
To whom is Business Hours mostly useful for?
Can I add breaks to my Business Hours?
Can I add different working days in my Business Hours?
Can I add holidays in my Business Hours?
Can I delete the breaks in my Business Hours?
Can I delete different working days in Business Hours?
Can I delete holidays from Business Hours?
How can I configure user Business Hours?
I want to configure different Business Hours for different teams. Is this possible?
Can CRM users configure Business Hours?
Where are user-level business hours used?
Where is the List View in Business Hours?
What information can I see in the List View of Business Hours?
How can I edit a Business Hour?
How can I delete Business Hours?
How can Business Hours impact SLAs?
Can Business Hours impact Cases?
Can Business Hours impact Internal Tickets?
Does Business Hours impact Appointment Pages?
How many Business Hours does Vtiger support?

How can I configure Business Hours?

Follow these steps to configure business hours:
  1. Sign In to your account.
  2. Click the User Menu on the top right corner of the screen.
  3. Click the Settings button.
  4. Look for the Configuration section.
  5. Select Business Hours.
  6. Click the + Add Business Hour button on the right side.
  1. Fill out the following fields:
    1. Name - Provide a name to the business hour.
    2. Operational Time Zone - Select the time zone according to where your Users or SLAs cater to.
    3. Default Business Hour - Enable this checkbox if you wish to make the current business hours as default.
    4. Working Days - Enable the checkbox on the days that your company will be functioning.
    5. Working Hours - Enter the Start Time and End Time for all the working days you have selected in the previous step.
  2. Click the + Add Interval button to schedule breaks such as coffee or lunch break for your employees. Note: To delete an interval, click the Delete icon on the right side of the intervals.
  3. Click the + Add Working Day button to specify the timings and intervals for the set of working days that were not included previously. Note: To delete a working day, click the Delete icon on the right side of the working days.
  4. Click the + Add Holiday button to add a list of holidays in the Holidays section.

  1. Click Save.
To know more about Business Hours, click here.
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