How can I configure Business Hours?

Configuring Business Hours
Follow these steps to configure business hours:

Log in to your CRM account.
Click the User Menu.
Click Settings.
Look for the Configuration section.
Select Business Hours.
Click the + Add Business Hour button on the right side.
Fill out the following fields:
1. Name - Provide a name to the business hour.
2. Operational Time Zone - Select the time zone according to where your Users or SLAs cater to.
3. Default Business Hour - Enable this checkbox if you wish to make the current business hours your default working hours.
4. Working Days - Enable the checkbox for the days that your company will be functioning.
5. Working Hours - Enter the Start Time and End Time for all the working days you have selected in the previous step.
Click the + Add Interval button to schedule breaks such as coffee or lunch break for your employees.( Note: To delete an interval, click the Delete icon on the right side of the intervals.)
Click the + Add Working Day button to specify the timings and intervals for the set of working days that were not included previously. Note: To delete a working day, click the Delete icon on the right side of the working days.
Click the + Add Holiday button to add a list of holidays in the Holidays section.
Click Save.