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What is difference between Business Hours and Calendar Hours?

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Here is the difference between Business Hours and Calendar Hours:
  • Business Hours is a specific period of time that defines the working hours of your company. You can set it up in Business Hours in the CRM. To learn how to set up a Business Hour, click here.
  • Calendar Hours include non-business hours as well. It is basically all the 24 hours in a day.
To know more about SLA Policies, click here.
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