Home  >   FAQs   >  I am waiting for my customer to reply on the case. Will the SLA timer still run?

I am waiting for my customer to reply on the case. Will the SLA timer still run?

Table of Contents
No, when the case is in Wait for Customer, Wait for 3rd Party status, the SLA timer is paused.
To know more about Cases, click here.
To know more about SLA Policies, click here.  
Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2022 Vtiger. All rights reserved.