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How do I create an on-demand service request?

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Creating On-demand service request
Here is the Vtiger process flow for on-demand service requests:

  • A case is created to register the request with Service type as Service Request
  • A work order is initiated from the case, dispatched to fulfill the service request, and linked to the service. 
  • The location is set to Onsite or Remote based on the location of the service.
  • The service (labor) is billed according to the service cost defined in the price book.
  • Any additional service performed during the service request is billed at the service cost mentioned in the Price Book.
To know more about Work Orders, click here.
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