What are license types?

License types determine how much access to the CRM users must get. It classifies users as Standard, Single App, and Light Agent. Each user type provides a different level of access.

• Standard: This gives users access to all the modules. You can control access through profiles.
• Single App User: This gives users complete access to one of the five apps – Marketing, Sales, Help Desk, Projects, Inventory, and read-only access to records in other apps.
• Light Agent: This gives users complete access to Organizations, Contacts, Comments, and Calendar, and view and create access to Cases and Internal tickets.