Are there any conditions I need to know about WhatsApp messages?
There are a handful of limitations that you need to know about:
- Standard message templates need to be approved by WhatsApp before you can use them.
- You can type and send messages to a customer if he has sent you a WhatsApp message in the last 24 hours.
- You can send approved WhatsApp messages outside of 24 hours.
- You cannot send a media file greater than 16MB.
- Currently, you can send only one media file at a time.
- Supported media formats are:
- Images - JPG, JPEG, PNG
- Audio - MP3, OGG, AMR
- Documents - PDF
- Video - MP4 (with H.264 video codec and AAC audio)
© Copyright 2021 Vtiger. All rights reserved.