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What are the limitations or conditions for sending WhatsApp messages from the CRM?

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Following are the handful of limitations that you need to know about:
  • Standard message templates need to be approved by WhatsApp before you can use them.
  • You can type and send messages to a customer if he has sent you a WhatsApp message in the last 24 hours.
  • You can send approved WhatsApp messages outside of 24 hours.
  • You cannot send a media file greater than 16MB.
  • Currently, you can send only one media file at a time.
  • Supported media formats are -
    • Images¬† - JPG, JPEG, PNG
    • Audio - MP3, OGG, AMR
    • Documents - PDF
    • Video - MP4 (with H.264 video codec and AAC audio)
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