FAQs in this section
Can I use the CRM to send WhatsApp messages?
Can I use WhatsApp from all the modules in the CRM?
Can I send a WhatsApp message to my contact from the CRM?
Can I simply install and start using WhatsApp?
I have a Twilio number. Can I connect my WhatsApp to the CRM?
Can I use my Facebook account to integrate my WhatsApp with Twilio?
How do I connect Twilio with WhatsApp?
How do I install WhatsApp in the CRM?
How do I configure WhatsApp in Vtiger CRM?
How can I send a WhatsApp message from the CRM?
What kind of WhatsApp messages can I send from the CRM?
Can I send a standard or a common message through WhatsApp?
How can I create standard message templates for WhatsApp?
Can I send a document along with my WhatsApp message?
My WhatsApp messages look plain. How do I change the format of my WhatsApp messages?
Where can I see all the WhatsApp messages I have sent or received in the CRM?
How do I know if the WhatsApp message I have sent has been received?
Can I create WhatsApp messages for approval notifications?
How can I attach a document with my WhatsApp message?

Are there any conditions I need to know about WhatsApp messages?

There are a handful of limitations that you need to know about:
  • Standard message templates need to be approved by WhatsApp before you can use them.
  • You can type and send messages to a customer if he has sent you a WhatsApp message in the last 24 hours.
  • You can send approved WhatsApp messages outside of 24 hours.
  • You cannot send a media file greater than 16MB.
  • Currently, you can send only one media file at a time.
  • Supported media formats are:
    • Images¬† - JPG, JPEG, PNG
    • Audio - MP3, OGG, AMR
    • Documents - PDF
    • Video - MP4 (with H.264 video codec and AAC audio)
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