Once you configure all VICIdial details in Vtiger, you must add the User ID for all your agents from VICIdial to Vtiger.
Follow these steps to do the same:
- Click the User Menu on the top right corner of the screen.
- Click the My Preferences button.
- Enter the unique ID (Copy from Vicidial Admin Panel -> Users) in the VICIdial extension field.
: In the VICIDial admin panel, the admin has to navigate to the Users tab. Here for every user, there will be a unique ID defined during user creation. The unique ID must be added to the Vicidial Extension
field in Vtiger.
To know more about VICIdial integration, click here