FAQs in this section
What is VICIdial?
What are the benefits of VICIdial integration?
Which versions of VICIdial does Vtiger support?
Is VICIdial integration available in the Sales Starter edition in Vtiger CRM?
How can I get started with VICIdial integration?
Is it necessary to install the Phone Calls to enable VICIdial in the CRM?
Is it necessary to create an account in VICIdial?
How do I setup Vicidial in my CRM account?
How should I add my VICIdial User ID in Vtiger CRM?
How do I get VICIdial incoming call pop-ups in the CRM?
Why is my agent not able to see the incoming call pop-up?
Why is Click-To-Call not working for some agents?
Why is the Recording Link not Working in Vtiger?
Why are Outgoing Call records in the 'triggered' status even after calls are completed?

How can I set up recording filename for VICIdial?

Vtiger CRM generates recording URLs for completed calls from Recording Filenames.
Therefore, all Recording Filenames should be in the format required by Vtiger CRM.

Follow the below steps:

  1. Log in to the Vicidial Admin panel.
  2. Go to Inbound Groups.
  3. Click Modify under any one active group.
  4. Modify the following fields:
    • In-Group Recording Filename - Set the value as CALLID.
  1. Click the Submit button to save the changes.
  2. Repeat the above steps for all the active groups.
To know more about VICIdial integration, click here.
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