If the Recording Link is not working, here are a few things you can try:
- Make sure the recording path is set correctly. It is Vtiger > Phone Configuration > Vicidial Recording Path.
- When a recording link you’re trying to access is not opening in Vtiger, then you need to wait for 15 mins before accessing the link again.
: After every call is completed, Vicidial requires 5 - 15 min of time to generate the recording file in the server.
To know more about VICIdial integration, click here