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Why is the Recording Link not Working in Vtiger?

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If the Recording Link is not working, here are a few things you can try:
  • Make sure the recording path is set correctly. It is Vtiger > Phone Configuration > Vicidial Recording Path.
  • When a recording link you’re trying to access is not opening in Vtiger, you need to wait 15 minutes before accessing the link again.
Note: After every call is completed, Vicidial requires 5 - 15 min of time to generate the recording file in the server.

To learn more about VICIdial integration, click here.
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