Most charts show data that are grouped based on multiple aspects.
If you do not view one set of data, simply click on the label. Clicking on labels will make the data visible or invisible.
For example, the data in the Response time by agent
chart is grouped by the Average Chat(s) Count and the Average Response Time. If you do not want to view the data on Average Chat Count, you can click on the label provided at the bottom of the chart.
In the screenshot below, the ‘Average Chats Count’ label is greyed out because the chart is not displaying data on the average number of chats.
To know more about Chat Insights, click here