Home  >   FAQs   >  What are the five blocks of the information below the filters section?

What are the five blocks of the information below the filters section?

Table of Contents

After you move past the filters section, you will find the Summary section that concisely displays important metrics. These metrics depend on the filters you have set up previously.

You can see five blocks here:

  1. Responded Conversations - This block shows the number of conversations the agents have answered in the selected time period. 
  2. Missed Conversations - This block shows the number of conversations the agents have missed in the time period set in the filters. 
  3. Chat Duration - This block shows the total time spent by agents on chats in the selected time period. 
  4. Chat Rating - This block shows customers' average rating to chats in the time period set in the filters.
  5. Avg Response Time - This block shows the agents' average response time in the selected time period.

Each block also shows the percentage increase or decrease in the metrics compared to the previous time range. If it is good progress, then the arrow is green; otherwise, the arrow is red. 

To know more about Chat Insights, click here.
Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2022 Vtiger. All rights reserved.