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Can I filter data shown on the charts in Help Desk Insights?

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Yes, Help Desk Insights provides an option to view the historical metrics filtered by time. The filters that you set are applied to all the charts/metrics. You can view today’s metrics, last month’s metrics, etc. depending on what option you select.

Follow these steps to use the filter:
  1. Click the Main Menu.
  2. Go to the Dashboard tab.
  3. Select Help Desk Insights under Dashboards.
  4. Click the date range shown on the top right side of the page.
  5. Select an option.
  6. Click the Apply button.
    • Note: You can also filter the charts by Day, Week, or Month.
  7. Click the button on the top right corner of the page to do so.

To learn more about Help Desk Insights, click here.
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