Can I see the previous week's metrics in Internal Ticket Insights?
Yes, you can see different metrics by using filters in Internal Ticket Insights > Historical Metrics
Follow these steps to view the previous week's metrics:
- Click the Main Menu.
- Go to the Dashboard tab.
- Select Internal Ticket Insights under Dashboards.
- Click the Historical Metrics tab.
- Click the date range shown on the top right side of the page.
- Select the Last 7 days option.
- Click the Apply button.
To learn more about Internal Ticket Insights, click here
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