FAQs in this section
What is auto-forwarding?
How do I set up auto-forwarding in Gmail?
How do I set up auto-forwarding in Outlook?
What are the benefits of using auto-forwarding?
Why am I not able to configure outbound spam filters in EOP (Office 365) while configuring auto-forwarding in Vtiger Mailroom?

How does auto-forwarding work?

Consider this example to understand the working of auto-forwarding.

Assume that support@grasspods.com is the support team’s email address that you use with a Gmail plug-in. You use Vtiger CRM to store all customer information, including the issues regarding your product or service that they have raised.

In this situation, you need to look at your Grasspods account for customer issues and log them in the CRM explicitly. Now if you use auto-forwarding, all the customer issues automatically get stored in the CRM from your Grasspods email address.

To learn more about auto-forwarding, click here.
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