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    Home  >   FAQs   >  How do the chats in Olark sync with the CRM?
    FAQs in this section
    What is the Olark software? How does Olark integration with Vtiger CRM work? What are the benefits of integrating Olark with Vtiger CRM? Is Olark available for Vtiger's Sales Starter edition? How do I access Olark in the CRM? How do I configure Olark in the CRM? Is it mandatory to have an account with Olark? What is mandatory for Olark configuration? Will I be able to see my chats with customers in Vtiger CRM with Olark configuration?

    How do the chats in Olark sync with the CRM?

    Table of Contents
    Once you complete an Olark chat with a website visitor: 
    • A new contact record is created in the CRM
    • The entire Olark conversation is attached to it in the form of transcripts.
    If the visitor’s record already exists in the CRM, then the Olark chat is directly attached to the record with date and time details. If there are any case records related to the contact, the Olark transcript is attached to the case. To know more about Olark, click here.
     
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