Home > FAQs > I am getting the' You cannot authorize the app.' error in Zoom. What should I do?

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What is Zoom Meet? What are the benefits of Zoom and Vtiger CRM integration? How do I activate Zoom in Vtiger CRM? How do I access Zoom meetings in the CRM? How do I create an event with a Zoom Meet from the Events module? What happens to the participant status in a Zoom meeting when an event is marked as held? How do I get a recording of a Zoom Meet event? How do I create a Zoom meeting from the Contacts module? How do I send a Zoom meeting via email? How do I create a Zoom meeting from the Web Chats module? How do I uninstall or deactivate Zoom Meet in the CRM? How do I uninstall the Vtiger CRM app from my Zoom account?

I am getting the' You cannot authorize the app.' error in Zoom. What should I do?

You will get this error while authorizing Zoom under Events. To resolve the above error, you must be an Administrator.
You have to enable marketplace and integration permissions to your team members from your Zoom account.
Follow these steps to provide the permissions:

Login to your Zoom account.
Click My Account on the top right corner of the screen.
On the left side panel, click User Management under Admin.
Click Role Management.
Go to the Member role to whom you wish to provide the permissions.
Click Edit.
Click Advanced Features under the Role Settings tab.
Enable edit by clicking Integration and Marketplace checkboxes.

Once you complete, log in to your CRM account. Go to Events > Sync > Zoom and click Authorize. You can successfully authorize the app.

To know more about Zoom Meet, click here.

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FAQs in this section

I am getting the' You cannot authorize the app.' error in Zoom. What should I do?

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