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How to select and link a Twitter user to a Contact record?

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You can link Twitter users who have mentioned or replied to your Tweets to existing contact records provided they are available in the CRM as a contact.
Follow these steps to select and link a contact: 

  1. Click Actions.
  2. Click Select Contact. You will be directed to the Select Contact window.
  3. The user (Contact) who Tweeted will be displayed if they are already available in the CRM as a contact. 
  4. Select the respective contact record. 

With this, you have successfully linked an existing CRM contact record with Twitter.
 

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