FAQs in this section
What is Vtiger Social? What can I do using Vtiger Social? In which editions is Vtiger Social available? How do I log in to my Facebook account using Social? How do I create and publish a post on Facebook using Social? How do I schedule a Facebook post using Social? Can I post to multiple social media accounts from Vtiger Social? How do I reschedule a post using Social? How do I delete a scheduled post from Social? Can I edit a post after publishing it using Social? Can I like Facebook posts or comments from Social? How do I reply to Facebook comments from Social? What is a comment stream in Vtiger Social used for? How do I create a comment stream in Vtiger Social? In what situations should I use the record creation options on Social? What are the steps to add or link records from Social's Facebook? How do I add a contact from Social's Facebook account? How do I add a lead from Social's Facebook account? How do I link a lead from Social's Facebook account? How do I link a contact from Social? How do I create a case from Social? How do I delete a post? What is the Social Inbox? Can I filter activities on my Social Inbox? How do I add an account to Social? How do I disconnect an account to Social? How do I remove an account from Social? What type of automation does Social allow? Why do we need automation rules in Vtiger Social? What is Google My Business? How is Google My Business related to Vtiger CRM? What is the use of Google My Business with Vtiger Social? Which platforms does Vtiger Social support? How do I log in to Google My Business? How do I create a Google My Business (GMB) post? Can I schedule a post on Google My Business (GMB) using Social? Can I schedule a post on Facebook and Google My Business (GMB) at the same time? Can I post on multiple channels from the Social module? How do I reschedule a GMB post? How do I create a deal from a Google My Business post or review? Where can I see the questions that users leave on my Google My Business page? Can I add FAQ to Google My Business?
How do I add a case using Actions from a Tweet?
Table of Contents
The Social module lets you record complaints or special inquiries as ‘cases’ from replies to your Tweets or Tweets that mention you.
For example, if a customer tweets a complaint mentioning you, you can easily create a case from the Tweet.
Follow these steps to add a case from a Tweet:
- Click Actions.
- Click Add Case. You will be directed to the Add Case window.
- The user’s Tweet (case) is by default taken as Summary and Case Title for the case record.
- Enter all the case details on the add case window.
- Click Save.
- Clicking Send Email you can email the case details.
The above steps will add a case and create a related case record that will be saved in the Cases module.
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