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How do I reply to a Tweet which mentions me or my business?

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The Reply option allows you to respond or add your comments to a Tweet mentioning you or your business.
Follow these steps to reply to a Mention:

  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials.
  4. Look for Conversations.
  5. Select Social. You will be directed to the Social module.
  6. On the left-hand side, under Posts, click Twitter.
  7. Choose the mentioned Tweet you want to reply to.
  8. Click the Reply icon at the bottom of the mentioned Tweet. 
  9. You will be directed to the below Tweet your reply window.
  10. Typing your reply content in the enter message input window.
    1. Make sure the content does not exceed the 280-word limit.
    2. Click Choose File to upload image audio video files from your system.
  11. Click Send.

With this, you have successfully replied to the Tweet mentioning you. Your reply to the mention will be displayed under Mentions on the top displaying your reply. To view the original Tweet (the mentioned Tweet you replied to), click Show Tweet and Hide Tweet to hide the same.

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