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    Home  >   FAQs   >  How do I check the status of an SMS sent to the customer?
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    How do I check the status of an SMS sent to the customer?

    Table of Contents
    You can check the status of the SMS message sent to a contact, lead, or organization under the details tab of an SMS record. Checking the status of an SMS regularly helps you determine the next action towards the customer.
    Follow these steps to check the status of an SMS through its record:
    1. Log in to your CRM account.
    2. Click the Main Menu.
    3. Click Essentials.
    4. Click SMS Messages. The SMS Messages List View appears.
    5. Click the required SMS message record. 
    6. Click the Details tab on the right sidebar.
    You can find the status of the SMS message in the Status Message field. 
    Or
    1. Log in to your CRM account.
    2. Click the Main Menu.
    3. Click Essentials.
    4. Click SMS Messages. The SMS Messages List View appears.
    5. Click the required SMS message record. 
    6. Click the More icon in the top right corner.
    7. Click the Check Status icon.
    The status of the SMS message is displayed in the top right corner.

     
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