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How to host a knowledge base portal on your website using a custom URL?

Once you have confirmed these prerequisites, you can follow these steps to host your KB portal on your website using a custom URL:

Provide the domain and server where you want to host the KB portal. This is the web address people will use to access your portal.
Contact Vtiger Customer Support to create a backup file with an SQLite file called kb/app/data/kb.sqlite.
1. The Operations team will create a backup file of your KB using the source code. This file is a database that holds the content of your KB portal.
Once you receive the backup file,
1. Edit the backup file in the config table of the SQLite file.
2. Find the entry with name set to custom_url.
3. Add the value of your custom URL in the corresponding field. This step ensures your KB portal knows which URL it should be associated with.
Host the backup file on your server. This means transferring the file to your server and making it accessible to visitors on the internet.
1. Note: The custom URL should point to the location where the backup file is hosted.
Set the appropriate permissions for the files in the hosted directory. This ensures that the necessary operations can be performed on these files.
In the PHP file config.inc.php, find the variable $site_URL and set its value to the URL of your CRM instance. This step connects your KB portal to your CRM system.
In your CRM system, go to the Help Center Settings and enter the exact URL where your KB portal is hosted in the custom URL field. This step helps your CRM system recognize and link to the KB portal.

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