Explain the Players dashboard in the Coaching module.
The Players dashboard is for sales and customer support representatives. It shows their interaction summary, reviews, and ratings. It also shows coaching materials suggested by managers after the review.
It helps them identify the improvements they must make in emails, chats, and phone calls. An agent can also request a manager to review emails and calls from their dashboard.
Players dashboard is divided into Summary and Concepts. The Summary consists of Phone Calls and Emails.
It helps them identify the improvements they must make in emails, chats, and phone calls. An agent can also request a manager to review emails and calls from their dashboard.
Players dashboard is divided into Summary and Concepts. The Summary consists of Phone Calls and Emails.