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What is Bot Management in Vtiger CRM?

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 Bot Management in Vtiger CRM is a centralized hub for managing bot interactions. You can find all GPT-related queries from Live Chat, Cases, Websense, and NLQ in one place.

You can use Bot Management to train the Chatbot on documentation like FAQs and articles. The FAQs and user article queries from various sources consist of the Bot data. You can modify and improve the answers to train the bot. This is done to improve the Bot response gradually.

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