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What are Bot Management features?

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The Bot Management page includes the following three features:

  • Bot Analytics - Bot Analytics gives you an overview of the Bot data. The Bot Analytics is represented by a Sankey Diagram that displays the query count of FAQs.
  • Bot Queries - Bot Queries are requests or interactions initiated by your customers with the bots deployed in the CRM.  
  • ​​​​​​​Bot Setup - The Bot setup consists of FAQs, articles, and documents where the Bot undergoes training. It will provide answers based on the training on FAQs, articles, and other documents. It will fetch answers from FAQs, articles, and documents.
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