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What does the Query details window display?

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The Query details window will display the following:

  • Query: This is the question asked by the user.
  • Bot answer: This is the answer given by the Bot.
  • Source Record: This is the origin of the bot query that was created.
  • Requested By: This refers to the user who had asked this query.
  • Requested time: This refers to the time the query was asked by the user.
  • Source: This refers to the source from which the bot picked up the answer.
  • Status: This refers to the status of the record - if accepted, rejected, not rated, and so on.
  • Reviewed by: This is the name of the reviewer who reviewed the FAQ.
  • Reviewed status: This refers to the status - if reviewed or To be reviewed.
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