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What are the benefits of Bot Management?

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 The following are the benefits of Bot Management in Vtiger CRM

  • Improved Customer Service: With Bot Management, you can ensure that bots effectively handle customer queries and escalate more complex issues to human agents when necessary.
  • Consistent and Accurate Responses: Bot Management enables you to customize and fine-tune bot responses, ensuring they meet customer expectations.
  • Data Insights and Analytics: Bot Management platforms offer analytics to provide insights into bot queries such as the status of FAQs accepted, to be reviewed, not rated, newly added FAQs, and so on.
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