How do I manage timelogs on an internal ticket?

Follow these steps to create, pause, use, and stop timelog on an internal ticket:

1. To start a timer, go to the internal ticket’s One View tab and click the Start timer icon in the Metrics block. You can see the timer running on top of your CRM screen.
2. You can pause or stop the timer by clicking the Pause timer icon under the internal ticket’s One View tab.
3. You can Resume the timer from the One View tab in the internal ticket record, the same way as you pause the timer. 
4. The total time spent on an internal ticket is available in the internal ticket’s One View tab. The total time is calculated by adding the values of all the timelogs in Paused and Completed states, created on the internal ticket.