FAQs in this section
What is VTAP?
What tools VTAP provides?
What is Module Designer?
What is API Designer?
Where can I find documentation for VTAP?
Which editions and version supports VTAP?
What is the pricing of VTAP?
What happens to customization done using Customizer in V7 version?
How to get in touch with Platform team?
What is the intent of Developer edition?
What is Vtiger’s Add-on Publisher?
Is Add-ons Publisher available in all the CRM editions?
How do I publish Email Template add-ons?
How do I publish any other module as an add-on?
How do I update a published add-on?
How do I test an add-on?
What are the limitations of the Add-ons Publisher?
Which different add-on features can I publish?
What can a developer publish using Add-on Publisher?
What are the conditions for updating a published add-on?
What are the prerequisites for publishing an add-on?
What is an Insights Designer?
What is the use of Insigts Designer in Vtiger CRM?
What are the queries in Insights Designer?
What are the components of the Insight Designer?
What are the components of a Widget in Insights Designer?
What is the Input tab in Insights Designer?
What is the Transfer tab in Insights Designer?
What is the Output tab in Insights Designer?
What are the benefits of using the Insights Designer?
How do I access the Insights Designer in Vtiger CRM?
How do I create an Insights page?
How do I enable filters for a report?
How do I pin an Insight to the Dashboard?
Is Raw Query support available by default?
In which editions of Vtiger CRM is the VTAP - App Creator available?
Can I set access to my custom apps?
What are Line Item Fields in Insights Designer?
What are Server Scripts and Jobs in Vtiger CRM?
What is a Server Script?
What are Server jobs?
How do I create a Server job?
What are the different helper methods to write server scripts?
What is the Debugging method to write Server scripts?
What are HTTP methods to write server scripts?
What is Vtiger REST API method to write server scripts?
How to write code for Server Scripts and Jobs?
How to write a script for a server job to update stocks weekly in the warehouse system?
How to write a script for a server job for importing daily leads from a file?
How to write a server script to set case SLA by created day?
How to write a server script to calculate the outstanding invoice amount?
How to write a server script for contact email validation and data enrichment?
how to write a server script to update the credit score of a contact?
How can I delete a UI component in the Module Designer?
What is OAuth support in Virtual Modules?
How does OAuth work at the individual user level?
Can multiple users have separate OAuth connections to the same application?
How does OAuth work at the group level?
Can users in a group modify OAuth settings?
Where can I configure OAuth access settings?
What are the benefits of using the API Designer in Vtiger CRM?
What actions can I perform using the API Designer?
How can I trigger API actions in Vtiger from a third-party app?
How do I perform API actions through a Webhook in Vtiger CRM?
What is Webhook authentication?
How do I access the API Designer in Vtiger CRM?
Why is my REST API record creation request failing?

Why is my comment showing as an email when I add it through the REST API in Cases or Internal Tickets?

In most modules, is_private = 0 creates a public comment. However, for Cases and Internal Tickets, you must set is_private = 1 to add a comment, as 0 is interpreted as an email. 

This ensures the record is treated as an internal comment instead of being processed as an email.

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