Why does the Event status not change to Held after checking out from the Field Sales App (FSA) on mobile?

This issue can occur when the event record is already marked as Checked Out in the CRM, but the mobile app still displays the Check-Out option.
Possible Causes:

• The event record is assigned to a different user. Only the assigned user who checked in can check out.
• The mobile app session is not refreshed after check-in/out.
• Data sync between the mobile app and CRM may be delayed.

Troubleshooting Steps:

• Ensure the event is assigned to the same user who is performing the check-in and check-out.
• Log out of the mobile app and log in again.
• If the issue persists, reinstall the mobile app to refresh the cache.
• Verify in CRM if the event is already marked as Checked Out under the Activity tab.
• If the event shows Checked Out in CRM but not on the mobile app, contact support for further review.