I want to change my Vtiger user email for login because it is no longer active. What should I do?

If a user’s username is no longer in use, it can be changed. As an Admin user, you can change the username in two ways:

1. Direct Modification from the User List
2. From the User Record

We will learn more about each method below
Direct Modification from the User List
Follow these steps to change the username from the user list:

1. Log in to the CRM.
2. Click the User Menu on the top right corner of the CRM screen.
3. Click Settings. The settings page opens. 
4. Look for the User Management section.
5. Select Users. The Users page opens.
6. Hover over the username of the user you want to change. 
7. Click the More icon.
8. Select the Change Username option. The Change Username window opens.
9. Enter or select the following information to change the username:
   1. User Name - Enter the new username. 
   2. Password - Enter the current password to authorize the change.
   3. Confirm Password - Re-enter the current password to confirm.
10. Click Save.
11. After saving, you must verify the new username.
12. Open the user record with the new username.
13. Click the exclamation mark beside the Username field.
14. Click the Click here link in the tooltip.
15. This action will send a verification email to the email address linked to the user account.
16. Open the email and verify the email address. 

From the user record
Follow these steps to change the username from the user record:

1. Log in to the CRM.
2. Click the User Menu on the top right corner of the CRM screen.
3. Click Settings. The settings page opens. 
4. Look for the User Management section.
5. Select Users. The Users page opens.
6. Open the user's record from the Users list. 
7. Click the More icon on the top right corner of the user record. 
8. Select the Change Username option. The Change Username window opens.
9. Enter or select the following information to change the username:
   1. User Name - Enter the new username. 
   2. Password - Enter your current password to authorize the change.
   3. Confirm Password - Re-enter your current password to confirm.
10. Click Save.

Note: 

• If you are a Standard user, you can request a CRM admin change your username. 
• As an admin, you can’t change other admins' usernames.