What is the difference between the Players Dashboard and Coaches Dashboard in the Coaching Module?
The Players Dashboard is designed for agents ("players") and displays their personal performance metrics, interaction ratings, feedback from managers, and assigned training concepts. It helps agents understand how they are performing and what areas they need to improve.
The Coaches Dashboard is for managers ("coaches") and includes all team interactions, AI ratings, manual scoring tools, and progress tracking features. Coaches can review interactions, assign concepts, send feedback, and measure improvement trends over time.