FAQs in this section
How and where can I use Merge tags?
How will email templates help me?
What are Email Templates?
What is the benefit of using Email Templates?
How are Vtiger's Email Templates better?
Is it easy to design email templates in Vtiger CRM?
What are the benefits of using Vtiger CRM's
Can I duplicate a contact record?
Where do I view email templates in Vtiger CRM?
How do I create an email template?
How do I use an email template?
Can I edit an email template?
How do I edit an email template and add tags?
How do I delete email templates?
Can I undo an action while creating templates?

What is meant by Canned Response?

Canned response is a predefined answer that can be reused while replying to a case.
The answers will be stored in the form of an Email Template in Vtiger and then when you try to reply to a case you can directly use the stored template from the Canned Response section in the Reply section of a case.



To add a canned response please add a new template for cases module.
Menu > Email Templates > Add Template > Select the module for the template as Cases > Save.
To know more about how to add an email template, please check this link
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