How to create a planned maintenance work order request?
Vtiger process flow for planned maintenance
- A work order is created from the service contract with Service type = Scheduled Maintenance. Location is Onsite/ Remote based on the location of the service.
- Optionally, service appointments can be generated from a service contract and scheduled based on the terms of service.
- Service request on completion reduces the number of service requests pending for the customer.
- Any part replaced to fulfil the service request is billed as the part( product) cost as per price book.
- Any additional service performed during the service request is billed as the service cost as per price book.
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