FAQs in this section
What are emotional journeys?
How does Vtiger CRM track customer emotions?
Which customer interactions are tracked to build an emotional journey?
How are email sentiments tracked?
How can I attach en emotion to an event?
Where can I view emoticons?
What are customer journeys?
What are the benefits of customer journeys?

What are the benefits of emotional journeys?

Emotional journeys benefit you in the following ways:
  • Finding out whether emotions drive a customer’s decisions can help retain them and improve customer experiences in the future.
  • Customer emotions are a form of early feedback for making decisions related to potential products and services and improving business processes.
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