FAQs in this section
How to follow up and send email to leads?
Which are the direct touchpoints in Vtiger CRM?
Which are the indirect touchpoints in Vtiger CRM?
How are touchpoints used in Vtiger CRM?
Where can I view the details of touchpoints with customers?

What are customer touchpoints?

A touchpoint is an interaction between a company and its customer(s). Emails, Phone Calls, and Chat are different channels of interaction. 
For example, 
  • A sales rep at Grasspods may send an email to a customer stating the specifications of a Grasspods product. 
  • A customer may report a problem with a Grasspods product through a phone call
Home Privacy Policy Terms of Service Security Center Policy & Legal Center
© Copyright 2021 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube