FAQs in this section
What are emotional journeys?
How does Vtiger CRM track customer emotions?
Which customer interactions are tracked to build an emotional journey?
How are email sentiments tracked?
How can I attach en emotion to an event?
Where can I view emoticons?
What are customer journeys?
What are the benefits of emotional journeys?

What are the benefits of customer journeys?

Customer journeys are beneficial in the following ways:
  • Help you identify gaps in your sales funnel by indicating the circumstances or situations where your prospects/customers leave the funnel. This helps in improving the sales process and increasing user adoption.
  • Involve every department in an organization. This helps eliminate disconnects between departments and facilitate faster deal closure.
  • Provide inputs for developing tailored solutions for customers by mapping emotional journeys and giving an overview of various customer touchpoints
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