FAQs in this section
Can I create leads, contacts, and organizations using incoming emails?
Can I set up mailroom rules from my inbox?
How do I create cases using Mailroom and auto-forwarding?
What is Criteria in mailroom rules?
What is my auto-forwarding (mailroom) address?
What happens when an email is forwarded to Mailroom?
How does the Archive Email mailroom rule work?
What is Autofill Values from the Email Body in mailroom rules?

What is mailroom?

Mailroom automates actions on incoming emails. Whether you want to create a lead, contact, deal, or any other record in the CRM using incoming emails or just attach emails to a contact record, the mailroom does it all. All you need to do is forward emails from your email client to Vtiger’s mailroom and set up mailroom actions. You can then see records getting created automatically.   

Every business using Vtiger CRM gets its own mailroom address to which emails can be forwarded from the email clients. You can view your mailroom address under Sales > Inbox > Configure > Automate Tasks. This mailroom address is used in setting up auto-forwarding in email clients.
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