Chat Insights
- What is Chat Insights?
- What is the use of Chat Insights?
- From where does Chat Insights pull up the information?
- How do I go to Chat Insights?
- Is the Chat Insights module available with the Free edition?
- How do I change the metrics on the Chat Insights page?
- How do I use filters in Chat Insights?
- How do I save a widget as an image?
- I see three sets of information in one widget. How can I view only one set?
- What are the five blocks of information below the filters section?
- What is the 'Conversations by day' widget?
- What is the 'Conversations by hour' widget?
- What is the 'Hourly response time with number of conversations' widget?
- What is the 'Response time by agent' widget?
- What is the 'Agent Chat Volume' widget?
- What is the 'Chat duration by agent' widget?
- What is the 'Customer Satisfaction' widget?
- What is the 'Customer Feedback' widget?
- My responded conversations shows 34% in green with an up arrow. What does this mean?
- The Missed Conversations percentage shows 164% in red with an up arrow. What does this mean?
- My chat duration shows 27% in red with a down arrow. What does this mean?
- My average chat rating shows 1% in green with an up arrow. What does this mean?
- My average chat rating shows 5% in green with a down arrow. What does this mean?